I have been looking for a service center where honesty and integrity is obvious to me. All the staff, particularly Tom and Troy, worked superbly with me to address what was going on with my truck and come up with a solid, prioritized game plan because I cannot afford to do it all at once. Their demonstration of thorough conversations to tackle all of my questions and concerns brings me a lot of trust. If you are looking for a great place to bring your vehicle where you can trust and enjoy the staff, youve found them.
Mar 11, 2020 – Elgin, IL
I have driven past Tuffy on Randall Road about a thousand times. Once or twice I stopped in to request assistance with minor repairs. Earlier this week I had my windshield and rar window wiper blades replaced. Then, yesteday the dreaded "check engine"light came on. Tuffy quickly determined that I needed a tune-up and a new catalytic converter. Not grt news for me. But, I have to say they did a great job repairing my car. They dropped me off at home and picked me up when the work was done. I did not drive far today, but I already feel like the car is running MUCH BETTER. This was an expensive repair. But, I like my car. And I'm pretty confident that I will be able to keep driving it now. In addition, I would like to mention how NICE THEY ARE! Friendly and very importantly, HONEST. I think that women are anxious about taking their cars anywhere for repair work. Don't be. You will find that the men who work at Tuffy are kind, respectful, and know what they're doing. I thank them for their assistance today!
Oct 04, 2019 – Elgin, IL